At QHomeLife (qhomelife.com), every order is inspected before it leaves our U.S. warehouse. If your item arrives damaged, defective, or isn’t what you ordered, we will make it right with a free replacement or a full refund. This page explains exactly what is covered, how to report a problem, and how long each step takes.
What Is Covered
We accept returns and issue refunds only for order problems, meaning items that are:
- Damaged in transit — broken, cracked, dented, or otherwise harmed on arrival
- Defective — a manufacturing fault that prevents normal use
- Incorrect — you received the wrong item, wrong size, or wrong color compared to your order confirmation
- Incomplete — parts or components listed for the product are missing
We do not accept change-of-mind returns. Please review dimensions, colors, and product details carefully before ordering — our support team is happy to answer any product question at support@qhomelife.com before you buy.
How to Report a Problem
- Step 1: Email support@qhomelife.com within 7 days of delivery. Include your order number (in your confirmation email).
- Step 2: Attach clear photos (or video) of the item, the defect or damage, and the packaging it arrived in. For incorrect items, a photo of the product label is enough.
- Step 3: Our team reviews your report and replies within 1 business day with the resolution — a free replacement or a full refund, your choice where both are possible.
Please do not ship anything back unless we ask you to. In most cases photos are all we need, and you may keep or dispose of the damaged item. If a return is required, we will email you a prepaid return label — you never pay return shipping for a covered problem.
Replacements
If you choose a replacement, we dispatch it within 1–3 business days of approving your claim, with the same free U.S. shipping and a new tracking number. If the item is no longer in stock, we will refund you in full instead.
Refunds
Approved refunds are issued to your original payment method within 2 business days of approval. Depending on your bank or card issuer, the money typically appears in 5–10 business days. The refund covers the full product price and any tax you paid on the item.
Order Cancellations
You can cancel an order free of charge any time before it ships — email support@qhomelife.com with your order number as soon as possible. Once an order has shipped it can no longer be cancelled, and because we do not accept change-of-mind returns, please order carefully.
Late or Missing Deliveries
If your tracking shows no movement for more than 5 business days, or your order is marked delivered but hasn’t arrived, contact us. We will open a carrier investigation and, if the package cannot be located, send a free replacement or refund you in full.
Questions
Our support team is available Monday–Friday, 9:00–17:00 (Eastern Time) at support@qhomelife.com and replies within 1 business day.