Accepted Payment Methods
We accept the following payment methods on qhomelife.com. Every transaction is processed in U.S. dollars (USD) through our secure, SSL-encrypted checkout.
- Visa
- Mastercard
- American Express
- Discover
- Other major credit and debit cards
Prepaid cards carrying one of the networks above are generally accepted as long as the card is registered with a billing address and has sufficient funds to cover the full order total.
When Your Card Is Charged
Your card is charged when your order is placed, not when it ships. Once your payment is approved you will receive an order confirmation email with your order number and a summary of your purchase. If we are unable to fulfill any part of your order, we will refund the affected amount to your original payment method.
Currency and Pricing
All prices on our site are listed in U.S. dollars (USD), and all charges are made in USD. If you pay with a card issued outside the United States, your bank may apply its own exchange rate and a foreign transaction fee. Those fees are set by your card issuer and are not charged by us.
Sales Tax
We do not currently collect sales tax on orders — the price you see at checkout is final. The price you see at checkout, plus any applicable shipping, is the total you pay. If tax collection requirements change, any applicable tax will be shown clearly at checkout before you place your order.
Billing Address Requirements
To help prevent fraud, the billing address you enter at checkout must match the address on file with your card issuer. If the addresses do not match, your payment may be declined or delayed for verification. Your shipping address can be different from your billing address.
Payment Security
Your payment details are protected at every step:
- Checkout is encrypted with SSL/TLS, so your information is transmitted securely.
- Card payments are handled by a PCI-DSS compliant payment processor.
- We never see or store your full card number. Your card details go directly to the payment processor and are never saved on our servers.
Fraud Screening
All orders are screened for fraud to protect our customers and our store. Occasionally an order may be held briefly for review, and we may contact you by email to verify details before processing it. If we cannot verify an order, we will cancel it and any authorization hold will be released by your bank, typically within 3–5 business days.
If Your Payment Is Declined
If your card is declined at checkout, these steps resolve most issues:
- Double-check the card number, expiration date, and security code (CVV) for typos.
- Confirm that the billing address you entered exactly matches the address your card issuer has on file.
- Make sure the card has not expired and has sufficient available funds or credit for the full order total.
- Contact your bank or card issuer — some banks flag online purchases or out-of-state transactions and can approve the charge once you confirm it.
- Try a different card if the problem continues.
A declined attempt may appear as a pending authorization in your bank account. Authorization holds are not charges, and your bank will release them automatically, usually within a few business days.
Questions About Payments
If you have any questions about paying for your order, a charge on your statement, or a payment that will not go through, we are happy to help.
Email: support@qhomelife.com
Mailing address: 825 Eastern Bypass, Richmond, KY 40475, United States
We respond to payment questions as quickly as possible during business hours, Monday through Friday.