Shipping Policy
Thank you for shopping with QHomeLife. This page explains how we process, ship, and deliver the home and lifestyle products sold at qhomelife.com, so you know exactly what to expect from the moment you place your order. If anything is unclear, email us at support@qhomelife.com and we will be glad to help.
Shipping at a Glance
| Method | Cost | Processing | Delivery estimate |
|---|---|---|---|
| Standard Shipping (US only) | Free | 1–3 business days | 7–15 business days from the order date |
Business days are Monday through Friday, excluding US federal holidays.
Free Standard Shipping
Standard shipping is free on every order shipped within the United States. There is no minimum purchase and no hidden shipping fees added at checkout. The price you see at checkout is the price you pay.
Order Processing
Orders are processed within 1–3 business days of being placed. During processing, we verify your order, prepare your items, and hand the package to the carrier. Orders placed on weekends or US federal holidays begin processing on the next business day.
Delivery Time
Most orders arrive within 7–15 business days from the order date. This estimate includes both the 1–3 business days of processing and the time in transit. Items in the same order may occasionally ship in separate packages; if that happens, you will receive a tracking number for each shipment and you will not be charged any extra shipping.
Tracking Your Order
As soon as your order ships, we email a shipping confirmation with your tracking number to the email address you provided at checkout. Tracking updates can take 24–48 hours to appear after the carrier first scans the package. If you have not received a shipping confirmation within 3 business days of placing your order, check your spam folder and then contact us at support@qhomelife.com.
Carriers
Depending on the item and your delivery address, your order will ship with one of the following carriers:
- USPS (United States Postal Service)
- UPS
- FedEx
Please note that UPS and FedEx cannot deliver to PO Boxes. If your address is a PO Box, we will ship via USPS where possible; if an item can only ship via UPS or FedEx, we will contact you for a street address before shipping.
Shipping Destinations
We currently ship only within the United States. We do not offer international shipping at this time, and orders cannot be delivered to addresses outside the US. If you enter a non-US address at checkout, we will contact you to correct it or cancel the order for a full refund.
Address Changes
Need to change your shipping address? Email support@qhomelife.com as soon as possible with your order number and the corrected address. We can update the address any time before your order ships. Once a package has shipped, we are unable to redirect it, so please double-check your address at checkout.
Late, Lost, or Missing Packages
If your order has not arrived within 15 business days of the order date, please take these steps:
- Check your tracking link for the latest status and any delivery attempts.
- Look around your delivery location (porch, mailbox area, side door, building mailroom) and ask household members or neighbors whether they accepted the package.
- If tracking shows “delivered” but you cannot find the package, wait 48 hours — carriers sometimes mark packages as delivered slightly early.
- Still missing? Email support@qhomelife.com with your order number. We will open a trace with the carrier and, if the package is confirmed lost, send a free replacement or issue a full refund — your choice.
We respond to all support emails within 1 business day.
Contact Us
Questions about shipping or an existing order? We are happy to help.
- Email: support@qhomelife.com
- Address: 825 Eastern Bypass, Richmond, KY 40475, United States